Refund policy

At Stepique, we are committed to providing a clear and fair shopping experience. Please review the details below to understand how refunds and replacements are handled.

Important Notice Before Placing Your Order

We encourage customers to carefully review product descriptions, sizing information, images, and specifications before completing a purchase.
By placing an order on our website, you confirm that you have reviewed and understood the product details and store policies.

Returns & Refund Eligibility

We accept refunds or replacements only for items that arrive defective, damaged, or incorrect.

As our orders are fulfilled through trusted logistics partners, we’re unable to accept returns or exchanges for non-defective items, including but not limited to:

Incorrect size selection
Style or color preference
Change of mind

This policy allows us to maintain efficient fulfillment and consistent pricing.

Defective, Damaged, or Incorrect Items

You may be eligible for a refund or replacement if the item you receive is:

Defective upon arrival
Damaged during shipping
Incorrect (wrong item received)

To report an issue, please:

Contact us as soon as possible after delivery and no later than 30 days from the delivery date
Provide clear photos or a short video showing the issue
Email our support team at support@stepique.com

Please note: issues such as defects or damage are typically identifiable upon arrival, and timely reporting helps us resolve cases more efficiently.

All claims are reviewed case by case.

Resolution Options

If your claim is approved, we may offer one of the following solutions:

A replacement item
A refund to the original payment method
A partial refund or store credit, depending on the situation

The resolution provided will depend on the nature of the issue and the available options.

Order Cancellations

Once an order has been processed or shipped, it cannot be canceled.
If you need to make a change shortly after placing an order, please contact us immediately and we’ll do our best to assist.

Refund Processing Time

Approved refunds are typically processed within 10–15 business days after the claim has been reviewed and approved.
Processing times may vary depending on your payment provider.